Help Taking the On-Line Course


What type of problem are you encountering? Select a link above.

What are the system requirements?

A computer running Windows 95,98, ME, 2000, or XP, with the latest service pacs installed. You will need a high-speed connection to the Internet, a browser (the latest version of Internet Explorer is recommended to ensure that the sound features work properly), mouse and keyboard. Because the Espa?ol for Law Enforcement training uses audio to speak the Spanish words and phrases your computer must be equipped with a sound card and have speakers or headphones. To support the videos you will need Windows media player and the java console installed.

Note: Many newer computers do not have a sound card; the hardware is installed on the motherboard. So the above information may not apply to your computer. Check with your supervisor to verify.


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Can I connect over dial-up?

The Espa?ol for Law Enforcement training uses audio to speak the Spanish words and phrases to teach pronunciation. There are video introductions and scenarios that require a high-bandwidth connection. While the program will download and run over a dial-up connection, it will do so very slowly and is not recommended.


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I need to change my screen resolution for the course to fit better.

The course works best with the monitor display setting at 1024 by 768. To set your display settings:
  1. Go to Control Panel
  2. Select Display
  3. Select the Settings tab at the top right
  4. Move the settings bar under Screen Resolution to the desired resolution
  5. Select Apply
  6. Select Yes or No to keep the settings

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How do I change the text size on the screen?

  1. If you have a mouse with a scroll wheel you can press and hold the "Ctrl" button on your keyboard, then use the scroll wheel to toggle the size of the text to either larger or smaller.
  2. At your browser menu go to:
    1. View
    2. Text size
    3. Pick desired text size

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The Next Arrow .

When you come to a screen and the Next arrow is disabled or dim, that means that means you are likely at the "Main Menu" screen or a "question" screen that requires you to submit a response.

When you come to a screen and the Next arrow is disabled or dim, that means you are likely at the "Main Menu" screen or a "Question" screen that requires you to submit a response.

  • Main Menu - The main menu is the last screen of the introduction to the "Espa?ol for Law Enforcement" course. The Next arrow is not needed since all of the course topics are listed on this screen.


  • Question screen - When you get to a question screen, the Next arrow will not be active until you respond "correctly" to the given question.

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I want to bookmark my location to return back to it later.

The course will remember where you were. You do not need to bookmark the page. If you wish to bookmark a specific page, press Ctrl-D which adds the page you are on to the Favorites. The bookmark will be titled "Espanol for Law Enforcement".

To find your bookmark, open your browser and look under Favorites (Top Middle of the browser menu). Under Favorites select: Espanol for Law Enforcement. Each time you are ready to leave press Ctrl-D to save your current location.


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I want to reduce the Browser buttons and icons that are taking up the top quarter of my screen.

To reduce the size of the browser buttons and other icons press the F11 key on your keyboard. This will allow you to reduce the items that appear at the top of your browser. Note that you can press F11 again to toggle your browser back the way it was.


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I don't hear the audio.

There may be several reasons why you are unable to hear the audio for this course. Be sure to double check that:
  • Speakers are turned on
  • Speaker cord is connected to the computer
  • Speakers are plugged in to a power outlet
  • Volume is turned up to an audible level
  • Volume has not been set to mute
  • Make sure the speakers or headphones work; try playing something that you know works, like an MP3 file
If the items listed above do not help resolve your audio problem then try the following:
  • Install the latest version of Windows Media Player (WMP). For this course, it is recommended you install:


    Any older WMP players may not be as reliable on newer operating systems.
  • The system may be behind a firewall or some other security measure that prevents audio from
        streaming; Contact a supervisor to determine if this is an issue

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